Read below for answers to common questions. If you have a question that is not covered here, feel free to contact us.

Do I need a referral to see an orthotist?

Yes, we would like to see what the physician has requested for you. However, a referral is not necessary for sports medicine soft goods such as ankle braces and knee sleeves or custom fitted foot orthotics.

Do I need an appointment to see an orthotist?

Yes, we see patients by appointment only. MSO would be happy to refer you to one of the many physicians with whom we work if further evaluation is required.

What is an Orthotist/ATC?

An Orthotist is a licensed health care clinician who serves to improve and enhance the lives of individuals with disabilities by enabling them to resume productive lives following serious illness, injury, or trauma.  Orthotist’s achieve this by evaluating the body’s neurological, neuromuscular, muscular, and skeletal systems and the demands that are placed on them with daily activities.  The Orthotist will then design and hand fabricate the appropriate devices to assist the individual patient and their needs.  At MSO we successfully work with many types of patients who have a variety of medical needs, such as orthopedics, neurological, pediatric, and geriatric.

What should I bring to my first appointment?

Patients may want to bring athletic shoes and or 1 pair of casual shoes that he/she plans to wear their orthotics in to the initial appointment for evaluation.  Please come prepared with all necessary paperwork completed.  Paperwork can be downloaded from, or faxed/emailed to you by our patient care representative.  If you have a prescription or any notes from you physician, you may bring them as well.

Will my insurance cover your services?

Multi Sport Orthotics accepts Medicare and some other insurances.  As a service to our patient with PPOs, POSs, and Indemnity plans, we will verify coverage for durable medical equipment.  An office staff member will call you back to explain your coverage.  We do not accept any HMOs.  MSO does not bill directly for any product under $500.  Instead, you will be issued a bill to submit to your insurance company.  This process saves time and money and the savings are passed on to you via a lower rate for custom molded orthotics.  Payment for services under $500 is rendered at the initial evaluation.

How long are my orthotics expected to last? Do the orthotics fit in more than 1 pair of shoes?

MSO utilizes various material per individual, therefore the clinician will discuss wear and care at your evaluation and fitting appointments.  

The Board for Orthotist/Prosthetist CertificationNational Athletic Trainers' Association
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